General Terms and Conditions
Equipment covered by all plans:
Gas furnaces, boilers, air handlers, air conditioners, ductless air conditioners.
Billing & Payment:
Customer agrees to pay amount shown on this agreement at monthly intervals. Applicable taxes will be added to all invoices
Customer agrees to an annual contract, paid monthly
All amounts are due by the 1st of each month and will be paid by auto-withdrawal from the customer’s provided credit card
Overdue payments will be charged at a rate of 2% ,compounded monthly
If Customer’s payments are not up to date, service may be refused by Comfort Masters
Payments are non-refundable
Exclusions on all plans:
Work needed to bring equipment up to operating condition when plan is purchased and initiated.
Balancing of systems
Bleeding of radiators
AC leak tests
Boiler system drainage and refill
Boiler heating sections
Complete unit replacement
Unit not operating due to dirty filters
Gas supply piping, manual shut off valves, ductwork, fire dampers, diverter and venting systems, water piping, radiator valves, airflow issues
Electrical wiring and breakers
Consumables including UV lights, steam bottles, filters and pads
Humidifiers, electronic air cleaners, HRVs
Removal of old equipment or asbestos
Installation of chimney liners or chimney repairs
Changes to existing system for code compliance or safety issues
Diagnostic service, repair or part replacement due to a manufacturer’s recall
Repairs due to accidental or deliberate damage, wildlife, theft, freezing weather conditions, structural repairs, lightning, explosion, earthquake, flood, storms, acts of God, war or other insurable risks
Renovation related work
If customer cancels prior to the anniversary date, any payments owing for the rest of the year become due and Comfort Masters may charge the Customer’s credit card the full amount
Customer has the right to cancel within 10 days after the anniversary date. If Comfort Masters has completed any work within those 10 days, the Customer will be charged the full amount for any work performed.
If Customer moves from his/her residence, Customer agrees to pay the remaining balance owing for the rest of the year or at Comfort Masters’ option, we may credit the remaining balance to the equipment at your new residence (upon pre-inspection)
To maintain validity of this agreement, customer must operate equipment according to manufacturer’s instructions, employ only Comfort Masters to service/repair equipment, promptly notify Comfort Masters of any circumstances that affect equipment (flood, etc)
All plans require a pre-inspection performed by Comfort Masters to verify that equipment to be covered is in good operating condition at our standard service rates.
Comfort Masters reserves the right to discontinue the Home Comfort Protection Plan on any equipment at any time for any reason.
Equipment must be less than 15 years old to qualify for a Comfort Masters Home Comfort Protection Plan
This agreement will automatically renew on the anniversary date.
The services covered by this agreement will be scheduled during regular working hours, 8 am to 5 pm, Monday through Friday except holidays. Emergency service and/or weekend scheduling is available for a small fee.
Repairs required beyond those provided by this agreement will be brought to Customer’s attention and if approved, will be billed at the regular rates.
Comfort Masters will maintain a complete record of all maintenance and repairs and will provide a report upon completion of any work.
15% discount on repairs applies to parts & labour only. Discount does not apply to diagnostic or administrative costs.